Banker – Customer Experience – Nawada

Apply for the Banker – Customer Experience Job at IDFC First Bank in Nawada, Bihar. Open to experienced professionals, graduate freshers, and MBA freshers. Join a leading retail banking team today!

Job Title: Banker – Customer Experience

Business: Retail Banking
Department: Branch Banking
Location: Nawada, Bihar

Roles & Responsibilities

• Engage daily with assigned customers for CA/SA/TD build-up and cross-sell of assets & wealth products in Nawada, Bihar.
• Achieve business targets as per the performance scorecard.
• Provide need-based product solutions aligning client requirements with business goals.
• Assess customer propensity and drive higher product penetration per relationship.
• Generate references for additional business from existing customers.
• Ensure a customer-focused approach for quick resolution of queries and complaints.
• Comply with banking regulations and policies, including Anti-Money Laundering (AML), Know Your Customer (KYC), and Data & Information Security.
• Assist in resolving audit observations and ensuring compliance with internal and external regulations.

Key Success Metrics

• Growth in CA/SA/TD build-up
• Increased share of customer wallet
• Achievement of product cross-sell targets
• Performance scorecard ratings

Qualifications

• Education: Graduate in any discipline; MBA preferred.
• Experience: 1-4 years of relevant experience in banking or allied businesses.
• Industry: BFSI
• Functional Area: Retail Liabilities
• Note: Graduate freshers or MBA freshers from Nawada are also eligible to apply.

Join IDFC First Bank and be a part of a dynamic team dedicated to providing world-class banking experiences!